![]() ![]() For instance, some people live purposefully healthy lifestyles by frequently exercising and eating only nutritious food but still smoke cigarettes. Selective perception is the tendency to either “under notice” or “over focus on” stimuli that cause emotional discomfort or contradict prior beliefs. Messages exposed to many filters should be repeated in various ways to make sure they were understood as the sender intended. In business, however, messages may be summarized by a manager and relayed through an administrative assistant who has clarified or edited the message. ![]() Also, the fewer people involved in the transmission of a message, the greater the chance that it will be received as the sender intended. This is why people who come from very different social and economic situations than their audience must work extra hard to say exactly what they mean to avoid confusion. The more similar people are in lifestyle, experience, culture, and language, the more similar their mental filters are likely to be and the less distortion should occur. Each message has to pass, therefore, through at least two sets of filters. A message sender sees the world through one set of filters (experiences and values) and the receiver sees it through a different set of filters. Personal and particular experiences color how people view the world and how they communicate. Fortunately, with some awareness and advance planning, physical barriers to effective communication are some of the easiest to overcome. Finally, it may be lunchtime or too close to quitting time to keep people focused. Outside activities may be a distraction to those with a view out windows. A room may be so hot or so cold that people can’t get comfortable and cannot pay attention. Or the general level of background noise can be so intense that it is hard to focus for long on one particular voice. Sometimes “noise” is just exactly that-loud or distracting sounds that make it impossible to hear or concentrate. How many of these examples can you remember affecting your conversations with friends, classmates, or coworkers? Physical Conditions Even though the setting is informal, can you identify some signs that indicate that good communication is taking place? Check your ideas with the author’s list at the end of this section.Ĭommon sources of noise are explained in this section. ![]()
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